Frequently Asked Questions


I have made a mistake introducing my personal information during the purchase; can I change them?

If you have noticed that you made a mistake during the purchase of your Genone Shop us know and explain what happened. We’ll modify it as soon as possible.

How long is the exchange and return period?

You can request an exchange or return within 30 days of receiving your product(s).

Which payment methods do you accept?

We accept any of the following payment methods: Debit or Credit Card (Visa, MasterCard, American Express) and Paypal. We exceed all security standards when it comes to the data you provide us with.

If I wish to return my , how do you refund me the money?

After your article gets to our warehouse, we’ll refund you your money during the next 7 days directly to your PayPal or Bank Account, depending on the payment you have chosen to pay in the first place.
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